Shipping

Shipping Policy – Victor Vincent

Last Updated: 24 August 2026

At Victor Vincent, we aim to prepare and deliver every order carefully and efficiently. Please review the information below before placing your order.

1. Shipping Destinations

We currently ship to:

Switzerland
Selected European countries

Availability is determined by the shipping destination selected at checkout.

Orders are dispatched from Bern, Switzerland.

2. Processing Time

Orders are typically prepared within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation by email.

3. Estimated Delivery Times

After dispatch, estimated delivery times are:

Switzerland: 1–2 business days
Europe: 3–5 business days

Delivery times are estimates and may occasionally be affected by public holidays, customs procedures, carrier delays, or other circumstances outside our control.

4. Complimentary Shipping

Victor Vincent offers complimentary standard shipping on orders delivered within:

Switzerland
Supported European destinations

No minimum order value is required.

5. Customs, Duties & Import Taxes

All orders are shipped from Switzerland.

For deliveries outside Switzerland, the destination country may charge import VAT, customs duties, handling fees, or other local charges.

Unless otherwise stated at checkout, these charges are not included in the product price and are the responsibility of the recipient.

Customs requirements and charges vary by country.

6. Order Tracking

Where tracking is available, you will receive your tracking information by email after your order has been dispatched.

7. Delivery Issues

If your order arrives damaged, appears to be lost in transit, or has not arrived within a reasonable period after the estimated delivery date, please contact us at info@victorvincent.com.

We will review the shipment and assist you in finding an appropriate solution.