Privacy & Cookie Policy

Last Updated: 24 August 2026

Victor Vincent respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy & Cookie Policy explains how we collect, use, disclose and protect personal information when you visit victorvincent.ch, make a purchase, create an account, subscribe to communications, contact us, or otherwise interact with our online store.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

1. Information We Collect

Depending on how you interact with our website and services, we may collect or process information including:

Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, including products purchased, returned or exchanged, order history and transaction details.
Payment information necessary to process your purchase. Payments may be processed by Shopify and other payment providers available at checkout.
Account information, if you create or use a customer account.
Communications, including information you provide when contacting us for customer service, returns or other enquiries.
Device and technical information, such as your IP address, browser, device information and network information.
Usage information, including how you interact with and navigate our website.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications or contact us.
Automatically when you visit or interact with our website, including through cookies and similar technologies.
From Shopify and service providers that help us operate our online store.
From payment, shipping, analytics, marketing or other service providers where necessary to provide our services.

3. How We Use Your Information

We may use personal information to:

Process payments and fulfil orders.
Arrange shipping and delivery.
Process returns, exchanges and refunds.
Create and manage customer accounts.
Provide customer service and respond to enquiries.
Communicate important information about orders or accounts.
Detect and prevent fraud, misuse and security threats.
Maintain, analyse and improve our website and services.
Comply with applicable legal and regulatory obligations.
Send marketing communications where permitted or where you have provided the necessary consent.
Personalize advertising or website experiences where permitted by applicable law and your privacy choices.

4. Shopify and Other Service Providers

Our online store is hosted by Shopify.

Shopify processes certain personal information in order to provide and improve the e-commerce services used by Victor Vincent.

We may also share information with service providers where necessary to operate our business, including providers involved in:

Payment processing
Shipping and fulfilment
Website hosting and technology
Analytics
Customer support
Marketing and advertising
Fraud prevention and security

These providers may process personal information only as necessary to provide their respective services and in accordance with applicable requirements.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website, improve performance and, where applicable, support marketing and advertising.

Cookies may include:

Essential cookies, which are necessary for functions such as shopping carts, checkout, security and account access.
Functional cookies, which help remember preferences and improve your experience.
Analytics cookies, which help us understand how visitors interact with our website.
Marketing and advertising cookies, which may be used to measure campaigns or provide more relevant advertising where permitted.

Where required by applicable law, non-essential cookies will be used based on your consent.

You may be able to manage your cookie preferences through the cookie/privacy settings available on our website. You can also configure your browser to block or delete certain cookies, although doing so may affect some website functionality.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about Victor Vincent products, collections, offers or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to your orders or account.

7. Sharing Personal Information

We may disclose personal information where reasonably necessary:

To Shopify and service providers that support our business.
To payment providers and financial institutions for transaction processing.
To shipping and logistics providers to deliver orders.
To professional advisers or authorities where required by law.
To prevent fraud, protect our rights or maintain the security of our services.
In connection with a legitimate business transaction, such as a restructuring or transfer of the business.

We do not disclose personal information for purposes unrelated to operating our services except where permitted by law or with appropriate consent.

8. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside Switzerland or outside the country in which you live.

Where required, appropriate safeguards are used for international transfers of personal information in accordance with applicable data protection law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements.

10. Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information in certain circumstances.
Request a copy of certain personal information.
Object to or request restriction of certain processing activities.
Withdraw consent where processing is based on your consent.

These rights may be subject to legal limitations or exceptions.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before completing certain requests.

12. European and UK Customers

If you are located in the European Economic Area or the United Kingdom, additional rights may apply under applicable data protection legislation.

Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

You may also have the right to lodge a complaint with the competent data protection authority in your country.

13. Children's Privacy

Our online store is not intended for children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Victor Vincent is not responsible for the privacy, security or content practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

When we make changes, we will update the Last Updated date shown at the top of this page.